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Chatbots - Coggle Diagram
Chatbots
Why use chatbots?
Chatbots are generally pretty accurate with many commercial chatbots hitting an accuracy of about 80% or more as they are trained and tested.
Chatbots are consistent in their response. However, whether they are consistently correct or wrong is another matter.
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Google Dialogflow
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Key Concepts
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Entity
Entity is a specific data or parameter. They are structured data that help us make better sense of what the user is trying to find
What are Chatbots
A chatbot is applications used to conduct an automated online chat conversation via text, in replacement of a human agent
Chatbots make use of Natural Language Processing(NLP), a branch of artificial intelligence(AI) to decipher human language