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Chatsbots - Coggle Diagram
Chatsbots
Pros on using dialogfow
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Is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
It requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
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Pros on using chatsbots
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
Intent
Dialogflow matches the end-user expression to the best intent in your agent. Matching an intent is also known as intent classification.
You can have a follow-up intent to a follow-up intent and can even have a follow-up intent to a follow-up intent to a follow-up intent if needed
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Entity
When an intent is matched, Dialogflow can extract specific information from the end-user expression.
There are system entities - e.g. dates, times, numbers, email addresses, etc
Google Dialogflow
Dialogflow uses Natural Language Processing (NLP), which is a branch under artificial intelligence. In particular, NLP is how we can train computers to understand and process the natural human language
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