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Chatbot - Coggle Diagram
Chatbot
advantage of using chatbots
24/7 available
it can help to relieve workload of human agents
provide and retrieve information and respond quickly
chat conversations can be captured and used for data analysis to boost sales subsequently
intent
categories the customers intention
end-user expressions
it is what the customer type to the chatbots
entity
it is when an intent is matched, the extracted specific information from the end-user expressions
it is a structured data that can help to make better sense of what the user is trying to find out
training phrases
sys,colour
sys.date-time
sys.number
sys.percentage
can have a follow-up intent to a follow-up intent
can have multiple training phrases per intent
google dialogflow
able to handle human language
needs to be built and trained to reply to conversations
accuracy of chatbots
it has a consistent response.
either consistently right
or consistently wrong
training tab
able to view end-user expressions to validate the matched intent or reassign intents