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Chatbots - Coggle Diagram
Chatbots
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Advantages
- Chatbots allow organisations to interact with customers 24/7
- With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
- Retrieve and provide information to customers quickly
- Chat conversations can be captured and used for data analysis to boost sales subsequently
Entity
- Entities (parameters) are defined data which we wish to pick up from end-user expressions.
- The extracted data is called a parameter or entity type
- Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
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Intent
- Categorises the customer's intention for a conversation turn.
- You can define multiple intents for a single agent.
- Matching an intent is also known as intent classification.
Agent
- A virtual agent with the mission to handle conversations with your customers.
- With the aid of NLP, once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data
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