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chatbot - Coggle Diagram
chatbot
benefit for an organisation
customers gets answer faster
increase sales
consistent support
collect feedback
how
1 login to dialogflow
2 create agent
3 give the agent a name and create
set up intents
training phases
entities and response
save and create new intent
validation
provides high quality agent
enable us to know if there is any issues
end-user expression
intent and entities
intent
An intent categorises the customer's intention for a conversation turn.
entities
time,date,numbers