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Chatbot - Coggle Diagram
Chatbot
Advantages
Allow to interact with users 24/7
Manpower can be re-allocated to areas of work which cannot be automated
Provide and retrieve information quickly
Chat conversations can be captured and used for data analysis to boost sales subsequently
Agents, Intents and Entities in Dialogflow
DialogFlow agent can handle human language
Dialogflow agent needs to be built and trained to reply to conversations
Agents
Dialogflow agent needs to be built and trained to reply to conversations
DialogFlow agent can handle human language
Intent
Reach out to chatbot agent to acquire certain information
An intent categorieses the cutomer's intention for a conversation turn
Benefits of using Dialogflow
Build chatbot within the DIalogflow cloud platform on web browser
There are existing templates for building your chatbot
Cognitive ability to understand and reply in natural language
Why use Chatbots
Pretty Accurate
70 - 100% Accuracy
Consistency
Consistently wrong
Consistently right