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Chatbots - Coggle Diagram
Chatbots
Agents in chatbots
Handle conversations with customers
Answers customers' queries
Needs to be trained
Can handle human language
Intent
The way of asking questions but has the same intention
Entities
Structured data to help us have a clear sense of what customers wants to find out
Reasons to use chatbots
It is consistently providing response quickly
It is either consistently wrong or correct
Able to be used / response 24/7
Manpower will be used in other areas that does not require AI
Chats may be recorded and used for data analysis
Advantages
Helps to reply to customers without your assistance
Helps to save time
Provide information quickly to customers
Chats will be recorded
To find out what customers are concerned about
Dialogflow
Able to understand language based on samples
Benefits of dialogflow
Make a chatbot using dialogflow platform
Requires little coding, able for anyone that are good at using computer and web browsers.
There are temples/ samples for chatbots
Able to understand and reply in spoken language