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CHATBOTS - Coggle Diagram
CHATBOTS
What are the advantages?
Respond at anytime at anywhere
Retrieve and respond information quickly
Relieve workload of human agents
Data analysed
What is in the Dialogflow?
Agent
Handle conversation with customers
Identify
Intents
Categories customer's intention for a conversation turn
Use
Entities
(parameter)
Structured data helps to make better sense of what user is trying to find out
How to create dialogflow?
Step 1: Set-up intents
Create intents into different categories - Add in
training phrases
(What user would ask) and
Response
( How agent respond to user)
Create agents with names
Step 2: Follow-up intents
(Follow-up customer response)
"Add follow up intents"
using custom
Configure the follow-up intents on "
phasing training
"and "
response
"
Step 3: Entities
Create
"ENTITY"
Go back to
"INTENT"
and replace
"RESPONSE"
with a
$TEXT
(header)
Add
"ACTION AND PARAMETERS"
Required
(select "
YES
", to let chatbot prompt, if user does not let us know)
Parameter Name
(Header)
Entity
(@TEXT
, which created earlier, allow agent to defined entities)
Value
(
$TEXT
, to allow us to use the chatbot later)
IsList
(Select
"NO"
, if a singular item from user not a list
Promopts
(We ask the question, if user doesn't mention)
How to rain chatbot & miscellaneous?
Small talk
Click
"Enable"
(By doing so, able to response like "Thank you when being praise)
Click on
"Setting icon"
and proceed to
"ML Setting"
"Enable"
argent validation and
"Train"
the agent
Validation
Able to see
"Error", "Warning", "Info"
are all check and able to expand any issue to improve the agent
Training
Able to access the history of all the conversations
Click any of the conversation and click on
"Tick"
icon if agent matches the intent, otherwise click on
"intent"
to reassign