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CHATBOTS - Coggle Diagram
CHATBOTS
ADVANTAGES
PERSONAL BOTS CAN RESPOND TO ANY QUESTIONS AT ANY TIME WHEN CUSTOMERS HAVE ANY ENQUIRY
CHATBOT CAN RETRIEVE INFORMATION AND RESPOND QUICKLY
ALL THE CONVERSATION CAN BE SAVED AND BE ANALYZED
PROVIDES 70%-100% OF ACCURATE RESPONDS
GOOGLE DIAGFLOW
USES NATURAL LOANGUAGES PROCESSING WHICH IS PART OF ARTIFICIAL INTELLIGENCE
POWERED BY MACHINE LEARNING FROM GOOGLE AND HAS THE CAPACITY TO UNDERSTAND IN NATURAL LANGUAGE
PROVIDES EXISTING TEMPLATES FOR BULDING YOUR CHATBOT
AGENT
A SPECFIC TASK OR MISSION
CUSTOMERS REACH OUT TO CHATBOT TO ENQUIRE INFORMATIONS
HAVE TO BE BUILD AND TRAINED TO REPLY CONVERSATIONS
ENTITY
STRUCTURED DATA THAT CAN HELP US MAKE BETTER SENSE OF WHAT THE USER IS TRYING TO FIND OUT
SPECIFIC INFORMATION FROM THE END-USER EXPRSION.
INTENT
CATEGORISES THE CUSTOMER'S INTENTION FOR A CONVERSATION TURN
CAN DEFINE MULTIPLES INTENTS FOR A SINGLE AGENT