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Lesson 10 Chatbots - Coggle Diagram
Lesson 10 Chatbots
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Dialogflow
entities
when an intent is matched, dialogflow can extract specific information from the end-user expression. the extracted data is called a parameter or entity type.
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intents
customers reach out to the chatbot agent to acquire certain info. 2 different customers may ask the same thing differently, but their intent is the same.
google dialogflow
dialogflow uses Natural Language Processing (NLP), which is a branch under artificial intelligence.
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