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chatbots - Coggle Diagram
chatbots
Agents, Intents and Entities in Dialogflow
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Entities
When an intent is matched, Dialogflow can extract specific information from the end-user expression.
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Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
Basically : dates , times
numbers
email address
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How Dialogflow Works
A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user.
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Chatbots can be built through different platforms, such as via IBM Watson Assistant, or Google Dialogflow
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