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ChatBox - Coggle Diagram
ChatBox
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Why Use Chatbots
Chatbots improve customer support efficiency by providing instant responses and 24/7 availability, reducing the need for human intervention.
Chatbots enhance user experience by offering personalized interactions, guiding users through complex processes, and delivering relevant information quickly.
Chatbots save time and resources by automating repetitive tasks and handling multiple inquiries simultaneously, increasing productivity and scalability.
Chatbots collect valuable data and insights on user interactions, allowing businesses to analyze customer preferences, improve services, and make data-driven decisions.
Agents, Intents, Entities in Dialogflow
and configurations. They act as the foundation for building chatbots or virtual assistants and contain intents, entities, and other settings.
Intents: Intents represent the intentions or goals of user inputs in a conversation. They define what the user wants to achieve or the action they want to perform. Dialogflow uses machine learning algorithms to match user inputs with appropriate intents and trigger corresponding responses.
Entities: Entities are specific pieces of information within user inputs that hold relevance to the conversation. They can be predefined entities (such as dates, numbers, or locations) or custom entities (specific to your application's domain). Dialogflow identifies and extracts entities to gather important data that can be used to provide more accurate and context-aware responses.