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chatbot - Coggle Diagram
chatbot
what is entity?
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extracted data is called a parameter or entity type which are structured data that help us make better sense of what the user is trying to find out
system entities like dates , time , number , email , addresses etc
why use chatbot?
- chatbots help user interact with organisation 24/7 and manpower can be reallocated to areas of work which cannot be automated
- helps user to retrive and provide information quickly. conversation captured can be used for data analysis to boost sales
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what is intent?
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can define mutiple intents for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment, or redirect your phone calls based on what you say.
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how to make a chatbot?
- we have to log in to dialogflow and click on "create agent"
- give our agent a name
- click on " default welcome intent" and there will be a category with training phrases where we can come out with training phrases that customers might type.
- scroll to responses and type in the respsonses that will answer the training phrases.
- click " save " and go back to intent. can create more intents
- create entities