Please enable JavaScript.
Coggle requires JavaScript to display documents.
AI ChatBot - Coggle Diagram
AI ChatBot
System Entities
-
-
-
-
When an intent is matched, Dialogflow can extract specific information from the end-user expression. The extracted data is called a parameter or entity type.
Advantages of Chatbot
-
With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
-
-
bots are programmed and can retrieve information and respond within milliseconds. Customers can now be served in a shorter period of time.
-
-
Launch
-
Using Youtube, Tiktok, Instagram, to let more people know about the chatbot
-
Intent
Customers reach out to chatbot agent to acquire certain information. Two different customers may ask the same thing differently, but their intent is the same.
-
defining multiple intents for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment, or redirect your phone calls based on what you say.
Improve
Letting the chatbot know different types of ways that humans normally speak if the chatbot did not manage to give an answer
Ensuring that the chatbot is giving an immediate response so that the user does not wait for too long.
Agent
-
A Dialogflow agent is similar to a human call centre agent. Whether it is a Dialogflow agent or a human agent, both need to be trained to handle conversational scenarios.