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ICTICT312 - Coggle Diagram
ICTICT312
Use of short cut keys
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help provide an easier and quicker method of navigating and executing commands in computer software.
are performed using the Alt key (on Windows compatible computers), Command (on Mac computers), Ctrl key, or Shift key in conjunction with another key.
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Command+V: Paste the contents of the Clipboard into the current document or app. This also works for files in the Finder.
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File management
File management refers to the process of organising, storing, and manipulating files on a computer system.
This can include organising stored files into folders, backing up files, and compressing files to save space (archiving).
Maintaining up-to-date records is vital for every organisation. Organisations use records and files to make decisions about the future and to ensure the organisation is complying with legal regulations.
Law requires that organisations maintain certain types of records; for example, taxation and personnel records.
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Technical support
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refers to assistance that is provided to customers who require help with technical products such as hardware and software.
services usually provide users with help in solving some common problems rather than providing training on how to use the product.
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Online help, manuals and training booklets
A training booklet is a set of instructions used to improve the quality of a task, process, or job. Its ultimate goal is to provide employees all the tools and information they need to excel at their jobs. Eg. steps in completing specific tasks, how to use their computer systems, etc
Manual (documentation) is a book or pamphlet containing information about a program or piece of hardware. For example, a video game may come with a manual explaining how to play it. Today, most companies and developers no longer include printed manuals with their products. They instead rely on electronic documentation and online documentation, which are usually included as a PDF or available for download on the company's website.
Online help is the help file accessible for software applications or operating systems. It is integrated directly into the software interface by selecting an item on a Help menu. It provides information relating to general operation of the program as well as troubleshooting.
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Document version control
Document version control is a process that helps ensure that different versions of a document are tracked and controlled.
This process can help prevent changes from being made to a document without the knowledge or approval of the document’s owner or other stakeholders.
Version control is important in documents because it allows you to track changes, see who made what changes, and roll back changes if necessary. This is especially important for documents that are shared among multiple people.
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