Please enable JavaScript.
Coggle requires JavaScript to display documents.
Understanding of Chatbots - Coggle Diagram
Understanding of Chatbots
Intent
Refers to a user's message or query by its words or phrases
Both Intent and Entity refers to one another to execute a successful query
Entity
Entities are used to understand the specified term
For example: if the word 'Rental' was added, the 'Entity' works by searching for the word and extract the information from it
Chatbots
Used to provide support for customers
Provide 24/7 assistance
Chatbots is a programmable program
Data analysis to gather insights and boost sales, understanding customer's needs better
Integration
Can be integrated with:
Skype
Twitter
Telegram
Skype
Follow-up intent
Refers to subsequent user's query from the 'Intent'
Helps understand the context and provide relevant follow-up
with the conversation for users