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Chatbots - Coggle Diagram
Chatbots
Google Dialogflow
uses Natural Language Processing (NLP), which is a branch under artificial intelligence
requires minimal coding and is suitable for anyone who can effectively use a computer and web browser
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Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
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Advantages
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Entity
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Dialogflow
system entities - e.g. dates, times, numbers, email addresses
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