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ChatBots - Coggle Diagram
ChatBots
Making a ChatBot Step 4 (Entities)
Click on Entities and then Create entities
Name the entity and click save
Now Click on Intent to add Parameter
Modify training phrases to recognise entity
Test it
Use placeholders in the response and save it
Why use them?
Chatbots are consistently accurate
Chatbots allow organisations to interact with customers 24/7
With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
They help to retrieve and provide information to customers quickly
Chat conversations can be captured and used for data analysis to boost sales subsequently
Making a ChatBot Step 1 (Creating an agent)
Have a Google account and a Telegram account
Login to Dialogflow
Click on create
Give the agent a name
You can have more than one agent
Making a ChatBot Step 2 (Setting up intents)
Click on Default Welcome Intent
Enter the Default Welcome Intent
Add a response variant
After adding it, click save and done
To allow the ChatBot to handle different types of customers, click on create intent and name it types of services
Making a ChatBot Step 5 (Integrating into Telegram)
Search for BotFather on Telegram and press Start
Type "/newbot" and name your ChatBot and give it a username
A token will be given which is supposed to be private
4.On Dialogflow, click on Integrations and scroll down to Telegram and select it
Key in the token given and press start then close and now the ChatBot will be live
Making a ChatBot Step 6 (Training)
Click on Small Talk to customise to ChatBot to respond to small talk
To enable "Agent Validation", go to Settings>MLSettings> Enable>Train>Save
Use the Validation tool to evaluate ChatBot
Click on training to see all the conversation made with ChatBot
If the agent correctly matches the intent, you can click on the tick icon. But if the intent is matched incorrectly, you can click on the intent to reassign it to the correct intent
Making a ChatBot Step 3 (Follow-up intents)
On servicing, click on "Add Follow-up intent" > custom
Configure the intent and click save
Create another follow up intent with the same method