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Chat Bots - Coggle Diagram
Chat Bots
Google Dialogflow
Agent
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Uses artificial intelligence to translate the message into structured data with the aid of Natural Language Processing (NLP) - a branch under artificial intelligence
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Entity
When an intent is matched, Dialogflow can extract specific information from the end-user expression
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How it works
A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user.
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