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L10 CHATBOT - Coggle Diagram
L10 CHATBOT
dialogflow
powered by googles machine learning and has the cognitive ability to understand and reply in the natural language
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require minimal coding and is suitable for anyone who can effectively use a computer and web browser
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dialogflow can be integrated within skype, twitter, telegram ect
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advantages of chatbots
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help retrieving and provide information to customers quickly within milliseconds and serve customers in short period of time
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intent
when two different customers may ask the same thing but with different phrasing. for example: "what is the weather like tomorrow" and "will it rain tomorrow?"
validation
allows to review intent issues, agent issues and entity issues
entity
are facts in a sentences that refer to who, what, when and where such as dates, times, numbrs or email addresses
agent
is a virtual agent with responsibility of managing discussions with your customers. It is able to convert text massages sent into structural data. It allows customer to feel comfortable as if they are talking to a real person