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Chatbots - Coggle Diagram
Chatbots
Advantages of chatbots
Personable bots can respond, even when you are sleeping
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Goggle dialogflow
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Uses nature language processing (NLP), which is a branch under artificial intelligence
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Agents, intents & entities in dialogflow
Agents
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Able to use artificial intelligence to translate the message into structured data with the aid of NLP
Customers reach out to chatbot agent to acquire certain information, able to built to handle the conversation
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Dialogflow agent or human agent, both need to be trained to handle conversational scenarios
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Intent
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Can define multiple intents for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment or redirect your phone calls based on what you say
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Entity
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Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out
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