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chatbot - Coggle Diagram
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Available 24 hours, Can provide an experience similar to interacting with an actual human.
Intent
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The agent has to identify the intent, and use entities to piece together what the user is trying to say.
Agent
Has a specific task to handle a conversation with a customer, in the case of a virtual agent.
Does not have to be trained very explicitly, just be able to respond and handle a conversation.
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Entity and Parameters
extract specific information from the end-user expression. The extracted data is called a parameter or entity type. Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
Our bots can be trained to look out for such entities in the conversation to make conversations more meaningful.
Conversations usually go end-user expression, have its intent matched by the agent with the use of training phrases and entities, before response is being provided back to the user.
How to create chatbox
Create agent,Name this agent
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