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Chatbots - Coggle Diagram

- - - - Agent is a virtual agent with the mission to handle conversations with your customers. Once a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP
    - - Intent categorises the customer's intention for a conversation turn.
      - When the user says something, it is referred to as the "end-user expression
      - Unlike human begins who have learnt and gain experience the chatbots needs to learn about end-user phrases to categories intents.
    - - Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
      - Which of these are system entities
        
        sys.time
        
        sys.number
        
        sys.percentage
        
        sys.color