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CHATBOT - Coggle Diagram
CHATBOT
Dialogflow
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Require minimal coding and is suitable for anyone who can effectively use a computer and web broswer
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Powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
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Dialogflow can be integrated with Line, Skype, Twitter and Telegram
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Advantages of Chatbots
Help retrieveing and provide information to customers quickly within milliseconds and serve customers in short period of time
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Intent
Users intent : two different customers may ask the same thing but with different phrasing for example user 1 "What is the weather like tomorrow" and use 2 "Prediction for tomorrow weather
Entity
Are facts in a sentence, that refer to the who, what, when and where. System entities e.g dates, times, numbers, email addresses.
Agent
A virtual agent with responsibility of managing discussions with your customers is a Dialogflow agent. Able to convert text messages sent to the Dialogflow agent into more structural data