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Chatbots - Coggle Diagram
Chatbots
Advantages of using chatbots
allow organisations to interact with customers 24/7
manpower can be re-allocated to areas of work which cannot be automated
help to retrieve & provide info to customers quickly
chat convo can be captured and used for data analysis to boost sales subsequently
Benefits of using Dialogflow
Build - can built chatbot all within Dialogflow clod platform on a web browser
Test - requires minimal coding, suitable for anyone who can effectively use computer & web browser
Launch - existing templates for building chatbot
Improve - has cognitive ability to understand and reply in natural lang
Intent
categorises customer’s intent for conversation turn
can define multiple intents for single agent
default intents
Respond to welcome user through
Default Welcome Intent
Respond to inform user it
cannot comprehend
through
Default Fallback Intent
can have follow-up intent to a follow-up intent
Integrating Chatbot
Line
Telegram
Skype
Twitter
Entities
structured data that can help make better sense of what user is trying to find out
custom entities
system entities
Agent
virtual agent is trained to handle conversations with customers
training does not need to be overly explicit
Tabs in Dialogflow
Training
allows you to view end-user expression to validate matched intent or reassign intents
Validation
allows you to review intent, agent and entity issues
consistent in their response
consistently right or consistently wrong