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Chatbots - Coggle Diagram

- - - - Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer
      - You can build a chatbot all within the Dialogflow cloud platform on a web browser
      - There are existing templates for building your chatbot
      - Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language
    - - agent is a virtual agent with the mission to handle conversations with your customers
        
        a user sends a text message to the Dialogflow agent, Google uses artificial intelligence to translate the message into structured data with the aid of NLP.
    - - Two different customers may ask the same thing differently, but their intent is the same
      - Entity
        
        When an intent is matched, Dialogflow can extract specific information from the end-user expression