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chatbot - Coggle Diagram
chatbot
usage of chatbot
allows organizations and company to interact with their customers 24/7
help provide information to customers quickly
can help boost sales and help in data analysis
manpower can be relocated to non-automated area
agent
someone with a specific task or mission
handles conversations with customers
trained to be handled conversational scenarios
intent
categories the customers intention for a conversation
can have multiple intent for a single agent
entity
5w1h
must be specific
validation
informs on agent issue, intent issue, entity issue
training
the intent matches with the end user experience