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chatbot using Dialogflow - Coggle Diagram

- - - - the three concepts
        
        agent
        
        virtal agent that handles the end-to-end conversation with user
        
        needs to be trained although not very precisely.
        
        intent
        
        An intent categorises the customer's intention for a conversation turn.
        
        when the user says something, it will be refereed to as "end-user expression)
        
        unlike human beings, we have to teach the chatbot as they wouldn't understand how humans usually speak or what they are trying to ask for.
        
        entity
        
        it is like specific data or parameter as they are structured data that can help us make better sense of what the user is trying to find out.
        
        it is possible to create your own custom entities which for example for vegetable, it can specify what type. other examples are time, date, numbers and email addresses.