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chatbot - Coggle Diagram
chatbot
pros of using chatbot
no human required
can be used 24/7
can be used anytime
most of the user questions can be answered
easy for certain user to use with
learning tools
cons of chatbot
setting up can be very hard
it does not understand simple language
some customers prefer human interaction
does not help solve all problems
some user are impatient when using the chat bot
benefits on business
can be used for business
it help to answer customer questions
it is 70-80% accurate in its answers
simple for the customer to use
it is partially accurate
dialogflow
Agent
handle questions with the user
intent
it help to categorise what the customer is asking for
enity
it helps to give out the exact results once the answer matches the user question