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Chatbot - Coggle Diagram
Chatbot
Google dialogflow
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Intent
An intent categorises the customer's intention for a conversation turn. You can define mutiple intents for a single agent
example: basic troubleshooting, make an appointment, or redirect your phone calls based on what you say.
Entity
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e.g. dates, times, numbers, email addresses, etc.
how does it work?
A Dialogflow conversation begins from the (1) end-user expression, have (2) its intent matched by the agent with the use of training phrases and entities, before (3) response is being provided back to the user.
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