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ChatBot - Coggle Diagram
ChatBot
Google Dialogflow
minimal coding and suitable for anyone
Templates
U can build all the chatbot within dialogflow
How it Works
Intent
To acquire certain information
Entity
Can extract specific information from end-user impression
Agent
Virtual agent with a mission to handle conversation with customer
Has the cognitive ability to understand and reply in natural language
Example
H&M
recommend user based on interest
Sephora
improve user experience with personalized information
HDFC Bank
Help customer with instant answer
RP Website(republic Poly)
Helping student to get to the correct page
Advantages
Relive workload of human agent
Data can be analyse
Can retrieve information and respond quickly
How it is use in Society
It provide a bridge between the sales and the customer service teams
it can suggest certain item that they are looking for