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Chatbot - Coggle Diagram
Chatbot
Advantage of chatbots
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With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated
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Google Dialogflow
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Entities
In Dialogflow, there are system entities - e.g. dates, times, numbers, email addresses, etc.
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Intents
Customers reach out to chatbot agent to acquire certain information. Two different customers may ask the same thing differently, but their intent is the same.
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Training of bot
Human conversations are fluid and can sometimes be unpredictable; hence it is important to continuously train our chatbot.