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CHATBOTS - Coggle Diagram
CHATBOTS
Advantage
1.Chatbots allow organizations to interact with customers 24/7 2.With the use of chatbots, manpower can be re-allocated to areas of work which cannot be automated 3.They help to retrieve and provide information to customers quickly 4.Chat conversations can be captured and used for data analysis to boost sales subsequently
1.Personable Bots Can Respond, Even When You are Sleeping 2.Bots Can Retrieve Information and Respond Quickly 3.Bots Can Relieve Workload of Human Agents 4.Chatbot Data can be Analyzed
Dialogflow
Uses Natural Language Processing (NLP), which is a branch under artificial intelligence.
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ADVANTAGES
1)You can build a chatbot all within the Dialogflow cloud platform on a web browser.2)Dialogflow requires minimal coding and is suitable for anyone who can effectively use a computer and web broswer. 3)There are existing templates for building your chatbot. 4)Dialogflow is powered by Google's machine learning and has the cognitive ability to understand and reply in the natural language.
INTENT
An intent categorises the customer's intention for a conversation turn. You can define mutiple intents for a single agent, just like how a call centre agent can decide if you need basic troubleshooting, make an appointment, or redirect your phone calls based on what you say.
ENTITY
When an intent is matched, Dialogflow can extract specific information from the end-user expression. The extracted data is called a parameter or entity type. Parameters and entity types are structured data that can help us make better sense of what the user is trying to find out.
AGENT
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Improve agent through: small talk, validation, training.