Please enable JavaScript.
Coggle requires JavaScript to display documents.
ChatBot - Coggle Diagram
ChatBot
3 Key concepts in Dialogflow
Agents
Virtual agent that handles end-to-end conversations with user
Does not need precise grammar and syntax
Dialogflow agent needs to be built and trained to reply to conversations
Intents
Categorises the customer's intention for a conversation turn
Example "What time do you open on Saturday?" and "What are the opening hours?" have the same intent
Entity
Examples are dates, times, numbers, email addresses, etc.
It is a specific data or parameter
Process of creating an agent in Dialogflow
What you need?
Google
account
Telegram
account to link your chatbot
Log in to Dialog flow and create agent
Set up intents
Follow-up intents
Defining Entities
Integrate Chatbot to Telegram
Training Chatbot
Advantages
of Chatbots
Allows organisations to interact with customers 24/7
Manpower can be re-allocated to areas of work
Able to retrieve and provide information to customers quickly
Chat conversations can be captured and used for data analysis to boost sales subsequently
Charactheristics
70-100% accurate
Consistent in their response
What are Chatbots???
Chatbot is used to conduct automated online chat conversation via text
It make use Natural Language Processing (NPL) to decipher human language