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CHATBOT - Coggle Diagram
CHATBOT
Features
Available 24/7 customer service
Learning tools
Understands Customer needs through training
Omni-channel
Analytics and reporting tools
Interactive flow building
Benefits
Data Collection
Runs on 24/7 customer service
Cost Effective
Simple
Faster customer service
Cons
Limited response
Lose customer insight
Limit Data base
Limited Function
Inaccurate when customer asked specific question
Benefitting business
Understand and provides information to customer
Simple and easy
Helps to seek customer needs
User friendly
You can build chatbot by using a Dialogflow platform
It requires minimal coding
Simple and easy for users
Training required to understand customer needs