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Lesson 10 - Chatbots - Coggle Diagram

- - - - Two different customers may ask the same thing differently, but their intent is the same
      - An intent categorises the customer's intention for a conversation turn.
      - a customer types to the chatbot is referred to as an "end-user expression".
        
        Dialogflow matches the end-user expression to the best intent in your agent.
        
        Matching an intent is also known as intent classification.
  - - - The extracted data is called a parameter or entity type.
        
        In Dialogflow, there are system entities - e.g. dates, times, numbers, email addresses,
      - Parameters and entity types are structured data
- - - - Virtual assistants like Amazon's Alexa and Google Assistant
      - Messaging apps, such as WeChat and Facebook's Messenger
      - Tidio Support Bot
      - Kuki AI Companion
      - Meena by Google
      - BlenderBot by Facebook
      - Rose AI Chatbot
      - Replika: AI Friend