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Chatbot - Coggle Diagram
Chatbot
Cons of a chatbot
Does not understand the natural languages
Some bots requires some knowledge of programming
Sometimes it does not provide answers that we want
Not personalised for user
Losing customers insight
Some people prefer to talk to a real human agent rather than a chatbot
Limited understanding of a context given
User frustration
Initial setup and training requred
Dependency on being connected to the internet 24/7
Benefits of a chatbot
Accuracy of 70%- 100%
Cost Effective
24/7 Availability
Improved Customer Service
Personalisation
Data Collection & Analysis
Task Automation
Integration of Existing Systems
Scalability
Features
Multilingual Capabilities
User friendly interface
Great user experience
Support for mobile phones
Available 24/7
Interactive flow building
Learning tools
Simple
Benefiting Businesses
Simple & Easy to work on
Helps manage customer requests
Helps to answer customer's enquiries
Very user friendly for users/customers
Fully integrated with apps like Telegram
Easy to Promote products or use it as a marketing tool