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Lesson 10 - Coggle Diagram
Lesson 10
Examples of Chatbots
ChatGPT
QuillBot
Noodles Factory
Advantages Of Chatbots
24/7 service provider
Retrieve and provide information to customers quickly
Analysis of chat can be taken and used for data analysis to boost sales
What Is A Chatbot?
An application used to conduct an automated online chat conversation through text, in replacement of a human agent.
How To Create Own ChatBot?
Dialogflow.com and create a new Gmail account and follow the instructions from the SCORM package
IN DIGIFLOW THERE ARE 3 CONCEPTS
Intent
Categorizes the customers intention for a conversation turn
When users say something, it is referred to as the "end-user expression"
The chatbot needs to learn about end-user phrases to categorize intents
Entity
A specific data or parameter. Structed data that can help us make better sense of what the user is trying to find out.
Examples: Dates, times, numbers, email addresses, etc.
Possible to create your own custom entities, e.g. define a "vegetable" entity and populate it with a list of vegetables
Agent
Virtua Agent that handles the end-to-end conversation with user
Needs to be trained but not excessively (example, exact words or exact phrases)
Does not need precise grammar and syntax