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Total Port Quality, Perceived quality refers to quality from the…
Total Port Quality
Quality from the company's point of view
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Implementation of Total Quality in the company
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For the implementation of Total Quality there is no model that can be copied.
be copied. In principle, each organization has to design a methodology
methodology according to its own reality.
Phase I: Decision Making
It consists of seriously analyzing whether there is the will to do all that is necessary to undertake and adequately maintain the process.
necessary to undertake and adequately maintain such a process; once started, it should not be discontinued as it generates distrust and frustration.
and frustration.
Phase II: Scenario Preparation and Promotion
To begin this stage, it is assumed that there is already a Plan in which all the actions to be developed have been disaggregated.
Some of the actions are to develop an intense dissemination program.
Phase III: Implementation of Process Improvement Processes
In this phase, the improvement processes will be implemented with the participation of the improvement teams. participation of the improvement teams, who by this time have been sufficiently trained in have been sufficiently trained in improvement and problem-solving and problem-solving techniques.
True quality is only feasible when the needs and desires of customers and consumers are taken into consideration.
needs and desires of customers and consumers
Standardization and certification
Standardization is a collective activity aimed at establishing solutions to repetitive situations.
solutions to repetitive situations.
Advantages of certification in the company**
-It is a defense against unfair competition.
-Facilitates continuous improvement.
-It gives an image of confidence to the consumer.
-It introduces rationality to production processes.
The application of Total Quality in service companies
The application of Total Quality in service companies
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The application of management techniques in organizations makes it possible to know what are the changes in the internal and external environment and how they are changing.
the changes in the internal and external environment and how to orient them according to the client and and external environment and how to orient them according to the client and the user.
Tools for continuous improvement**
Total Quality and Continuous Improvement as a way to reduce costs
Modern concept of productivity: Productivity can be defined as the ratio between the amount of goods and services produced and the amount of resources used.
Customer service as a competitive weapon
: We understand competitiveness as the ability of a public or private, for-profit or not-for-profit organization to systematically maintain public or private, that allow it to comparative advantages that allow it to attain, sustain and improve a certain position in the position in the socioeconomic environment.
The costs of non-quality:
Non-quality costs are all those that would not have been incurred if the quality with which the services were provided were perfect.
the quality with which the services are provided were perfect..
Calculation:
At present, quality costs are understood as those incurred in the design, implementation, operation and maintenance of quality systems.
The formation of work teams
Every organization is fundamentally a team made up of its members. From its inception, the basic agreement established by its members is to work together, that is, to form a work team.
Conditions to be met by the team members:
1.To be able to establish satisfactory relationships with the team members.
Be loyal to oneself and to others.
To have a spirit of self-criticism and constructive criticism.
To have a sense of responsibility to meet the objectives.
The tools for continuous improvement
Tools for the development of creativity and innovation
Tools for statistical quality control
Perceived quality refers to quality from the consumer's point of view.
consumer's point of view