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Air Asia Berhad, ALFA Packing & Customise Sdn Bhd, Raya Industri Sdn…

- - - - To deliver an exceptional quality of service to:
      - Travel Agencies
      - Regulatory Agencies
      - Government sectors
      - Corporate
      - Shareholders, ministries, and members of the parliament (if applicable)
      - Internal clients such as SnD, Corporate, Groupdesk, and Government department
    - - Emails are answered within 24 hours
      - Email and Phone cases are resolved within 24 hours
      - Livechat is answered within 3 minutes
      - Escalations from Ministries, government, shareholders, sales and distribution, corporate, internal departments are attended to and resolved within 3 hours.
      - Inbound SLA (70% answered in 30 secs)
      - Internal emails attended
      - Voicemail assistance within 24 hours