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SCG - Coggle Diagram
SCG
Difficulties
Listen to the recording file of the sale from the time of exchange to the time of closing the order
customer management
manage check-in to meet customers
Manage opportunities, orders
Control KPI
Business Model.
Building materials
Cement
Zellige
Tile SCG
White cement
SCG
https://www.scg.com/vn/
10 Telesale
Sale market: 60-70 people
distributor -> distribution channel -> agent
Process
Telesale calls on the app -> passes information to Sale
Create an order on a sale account
The manager will manage the order information in the opportunities section
Listen to the recording file again
Market sale reports location on app
KPI progress management
Solution of EZ Sale
Customer Relationship Management (CRM)
Admin
Customer Data is available added to CRM
Call/opportunity KPI management
Add new data
sales manager
Listen to the recording file again
Create order, shipping status
customer management
Product information of interest