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SalesForce - Coggle Diagram
SalesForce
5 core values
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Equality
Equality, Diversity, Respect
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For 1. Customer Success => 2. Innovation is required => 3. Trust among team + partners is must => 4. Equality, Diversity and Respect are Foundation
Customer 360
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Sales, Service, Marketing, Commerce, IT
Sales Cloud, Service Cloud
Add-on Products:
MuleSoft integration platform
Tableau, business intelligence platform
Einstein, built-in artificial intelligence (AI)
Slack
1-1-1 model
Salesforce commits 1 percent of our employees’ time, 1 percent of our equity, and 1 percent of our product to nonprofits
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CRM Journey
=> 1. Integration (Silos breakup) for Communication (Efficiency)
=> 2. Data to understand
=> 3. AI for Prediction
Influencing enterprises to use Cloud Computing and having data in the Cloud in 1999 was a challenging task.