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UXD - Coggle Diagram

- - - - Font consistency
      - Alignment consistency
      - Icon consistency
      - Words consistency
      - Color consistency
    - - Error messages must be specific, helpful, detail
  - - - Accessibility
      - Creditable
      - Desirable
      - Findable
      - Valuable
      - Useful
      - Usable
- - - - Users' gains
      - Users' pain
      - What user Says
      - What user Feel
      - What user Think
      - What user Does
    - - Lean persona
      - Qualitative persona
      - Quantitative persona
    - - The moments when the user’s expectations are not met
      - The moments when the user’s expectations are met
      - Unnecessary touchpoints
      - The biggest point of friction:
      - The moments of truth
  - - - SEO
      - CTA
  - - - Survey questionnaire/ on-site survey
    - - Focus interview
      - A/B Testing
      - Cognitive Walkthrough
      - Heuristics review
- - - - Empathy map
      - CJM
      - Qualitative Persona
    - - Statistical Persona
      - Survey questionnaire
      - Card sorting
- - - - UX Analytics services
        
        Google Analytics
        
        Apple Analytics
      - Types of usage statistics
        
        Geographical data
        
        Internet connection speed
        
        Screen sizes
        
        Specific code exceptions and errors
        
        Activity in the application