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SIMS Service - Coggle Diagram

- - - - Shadowing
      - using internal documentation
      - Practising on vms
    - - P2P training
      - SIMS familiarity
      - SIMS migrations
      - client installs
      - Software installs
        
        TeacherApp
  - - - SOLUS patches KB0030418
        
        school specific
        
        Schoolapps test vm
        
        D&I testing
        
        full estate release
        
        SApps test on VM
        
        D&I technical testing KB0024941
      - manual Non-SOLUS
        
        Not tested if numbered 21000 and below (agreed with LEB). All new patches are tested. LEB not convinced
    - - beta testing
        
        Schoolapps Beta testing process
        
        SIMS
        
        All modules have seperate process
        
        FMS
        
        checks for new functionality on each release
        
        Discover
        
        teacherapp/Parentapp not currently testing but could be done on the new VMs / SIMSID instances
        
        ESS have said that TA & PA can be tested from the new NextGen VMs
        
        with issues raise with other team member & then raise to ESS
        
        Replicate Beta process on LIVE when live is released
        
        D&I testing - deploy through SOLUS3 KB0024941
        
        Release notes for SIMS v XXXX
        
        website
        
        notification to schools?
      - release to schools KB0017978
        
        UAT group (membership changes each time agreed with JC and LEB)
        
        Clustered release window varies (fast in summer as just pre break, slower in spring)
        
        Notification to schools
        
        reschedule process
        
        Cat item exists - is it used? Education service portal?
        
        portal posting
        
        email to school on day of release
        
        Release detail on website
        
        FMS only
      - SIMS server pre-checks (EOC) KB0024988
        
        Opdef to use MECM reports OPDESIGN0019970
        
        bi-monthly
        
        Ensures upgrade-ready state
      - Meetings around arranging the upgrade process. Is not currently standardised. Regarded as higher priority than other projects when clashes occur
  - - - Census documentation
      - Patch testing
      - primary / secondardy assessments
      - primary / secondary year end documentation
      - CRM/Consultancy Inbox
      - SIMS Upgrade
- - - - used for 1st line
  - - - Test patch in vm (dbubgrade/SOLUS)
        
        release to school
        
        verify solution
      - If known solutions don't work & no patch, get copy of school data KB0018276
        
        test school data in vm
        
        individual staff remove this data as part of "restore to backup process"
        
        If ESS require, send data to ESS via filezilla KB0018502
        
        stored in mapped drive (EW manages access)
        
        YB goes through and deletes databases that are no longer required. Triggered by Calendar item once a week
  - - - No SQL, DNS, DHCP, patching of servers, Config of SIMS server
      - No support for SIMS or Office applications, failures of hardware or software
      - No SSM/Dex support
    - - No SQL, DNS, DHCP, patching of servers, Config of SIMS server
      - No support for SIMS or Office applications, failures of hardware or software
      - No SSM/Dex support
      - No SIMS support
    - - No support for SOLUS3 releases
      - No SQL, DNS, DHCP, patching of servers, Config of SIMS server
      - No support for SIMS or Office applications, failures of hardware or software
      - No SSM/Dex support
  - - - QRS
      - Guidance docs
      - report defs
- - - - Training data updated. L&D check for this
      - Request to D&I to get data onto VMs
      - OracleBox
      - L&D customise
      - replicate to VMs
      - custom FMS database with LCC cost centres
      - D&I support currently
    - - Copied to within VM so could be accessible in training course
    - - Need to stay up to date with ESS
      - ESS Training resources for trainers
      - Attend SNUG
    - - Next Gen
        
        DM not authorised Trainers to access
    - - Schoolapps requesting L&D use certain content
      - Attend some events together
      - All courses have slide pointing to our website
    - - Consultancies etc
    - - require sims experience
      - upskilling existing staff
- - - - Product lifecycle
    - - DOME
    - - Product lifecycle
      - DNS / DHCP / Permissions /Users / policies
      - Windows updates
    - - Upgrade process (none)
- - - - See visio
    - - results processed?
- - - - Lifecycle based change
  - - - installing services
        
        New install requirements
        
        Discover
        
        support /onboarding from schoolapps
        
        Technical installations
        
        Teacherapp KB0025437
        
        SSM KB0026539
        
        FMS Scanned documents KB0024907
        
        ParentApp / parentapp lite KB0022473
      - installing kit
        
        P2P servers KB0021004
        
        SIMS migrations KB0024760
        
        full server installations KB0025074
      - maintaining quote tools
      - maintaining standards documentation
        
        Server builds KB0026102
        
        SQL KB0026305
        
        MECM licensing KB0026305
        
        Windows Server licensing KB0026306
      - maintaining installation processes OPDESIGN0021203
      - Check for changes on Technical Roadmap OPDESIGN0020582
    - - order processing
    - - Lifecycle based change (SQL/office/OS) (triggered from
      - Project delivery
        
        Power BI
        
        NextGen
- - - - beta
      - live
      - census
- - - - regular import
      - data exported from Finance