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Total quality - Coggle Diagram
Total quality
Standardization and certification
ISO 9000:2000 "
overview of the
concepts used
Quality and specifies terminology
the 8 basic principles of quality
Systems Fundamentals
ISO 9001:2000
minimum requirements of a management system
It is a minimum standard
quality. Requirements
Advantages of certification in the company
Facilitates access to new markets
Gives an image of trust to the consumer
encourages
development of it
The implementation of Total Quality in the company
Phase I: Decision Making
Managers have to dedicate time and resources
Properly undertake and maintain said process
guide management
administrative
Phase II: Setting the Stage and Promotion
The vision, mission, policies and objectives must be elaborated
develop an intense
dissemination program of concepts and philosophy
quality diagnosis
organization
Phase III: Implementation of Improvement Processes
It is necessary to motivate
personnel with recognition actions
2 more items...
Phase IV: Cross-functional Consolidation and Optimization
1 more item...
continuous improvement
The essence of quality
Contribute to improve weaknesses and strengthen strengths
It becomes more productive and
competitive in the market
The Improvement Process
Accept a new challenge every day
The pursuit of excellence
Continuous improvement strategies
It is fundamental the
commitment, knowledge and active participation
Quality improvement is an endless process.
ISO 9004:2000
Guide for improvement
keep going
improvement of organizational performance and employee satisfaction
customers
It constitutes a guide
Quality from the point of view of the company
requires constant effort to
stay at your proper level
Quality from the point of view of the consumer
Quality from the point of view of the consumer
Quality circles
They meet at fixed intervals
They must have a minimum of 4 and a maximum of 15 members
Although the boss is part of the group, it is not he who takes
the decisions
worker who
decide whether to participate or not.