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Key Account Coordinator - Coggle Diagram
Key Account Coordinator
Complaints
Ensure good communication with customer
Suitable preventative Action in place?
Raise correct internal paperwork & follow through
Swift action to all relevant parties
Goods Returns
Quote
Follow Through
Order Processing
Processed in timely manner
Make sure communication is good
Ensure pricing correct
Shipment times are accurate
Is spec up to date?
SOP & Despatch req's correct & accesible to all?
Correct process for SOP? EG Ariba
Initiate and manager non-product changes
Ensuring correct systems & procedures in place
Production
Check delivery times
going late? why
Is manufacturing spec up to date?
Cust specific labelling specs done?
Make sure late jobs are investigated
Packing requirements?
Initiate and manage non-product changes
Ensuring correct systems & procedures in place
Accounts
Knowledgebase for oddities (GmbH?)
Ensure contact correct for invoices
Ensure CN's sent promptly
CRM
Contacts correct & up to date
relevant comms added to record
NPD
communicate non-design requirements
hand hold first orders
Ensure deadlines are on track - comms to customer if not
Provide intel to Engineering when possible
PCR's
Comms with customer
Knowledge base of how it will/may affect the customer
Communication to all parties
High standard of customer service as default
Maintaining and creating excellent relationships
Allowing FAST breathing room with good comms to client
Directing queries to correct Dept/Personnel
Handle simple/general queries quickly and efficiently