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James V3- AI - Coggle Diagram

- - - - {Question Asked by User}
        
        {Go to Generative AI}
        [Log Data: Question Asked]
        
        Match Found
        
        [Show Generative Answer in Adaptive Card]
        Show Answer Text
        Source reference with preview [Go to Source reference Doc]
        Show Icon for source type [Internal / External]
        Option in Bottom of answer Card
        
        <<Main Menu>> << Get Help>>
        Was that helpful (Thumbs up / down)
        
        User Type New utterance
        
        {Call OpenAI and send conversation history: Decide whether it's follow-up question or change in context}
        
        2 more items...
        
        Thumbsup
        
        Log Data in Matrix (Answered) & Helpful
        
        1 more item...
        
        Thumbs down
        
        Main Menu
        
        Go to Main Menu
        
        Get Help
        
        <<Create Ticket>> <<LiveChat>>
        
        No Match
        
        [Log data in failed utterence]
        
        I'm sorry, but I cannot understand your question. Please rephrase it or provide more context, and I'll do my best to help you based on the documents provided in this conversation.
        <<Main Menu>> <<Create Ticket>> <<Connect to Agent>>
        
        Go to Create ticket
        
        Go to Connect to agent
        
        Go to main menu
        
        User type new utternece
        
        1 more item...