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Quality Standards and certifications - Coggle Diagram
Quality Standards and certifications
sigma Six
methodology
DMAIC approach
quality performance
identifying the problem
metrics
waste production focus
organization in the workplace
visual control
set of tools
quantitive and qualitive techniques
statistical process control
process mapping
lean sigma six
develop management views
improve organization intercommunication
better understanding of business processes
philosophy
all work has a process
control of the inputs
control the outputs
Malcom bridge national quality award
customers
builds the organization
improves the company
provides feedback
workforce
empowers organization
involves workers
workers are s priority
stategy
establishes current plan
establishes future plans
makes sure mistakes don't repeat
results
performance
finances
human resources
leadership
human resources
controls the company
controls the supplier
TQM
fact-based decision making
data on performance
organization is performing
prediction on past history
integrated system
vertically structured departments
horizontal processes
process thinking
total employment involvement
common goals
high performance systems
continual improvement
process improvement
more analytical and creative
competitive and more effective at meeting stakeholders expectations
customer focused
level of quality
design process
trainning employees
ASQ
certified quality inspector
measures process performance
prepares formal reports
exam fee: 447$
certified quality technician
prepare inspection plans
sampling plans
exam fee:447
certified quality process analyst
solves quality problems
improvement projects
exam fee: 422$
certified reliability engineer
inprove saftey systems
analyzes costs
exam fee: 553$
certified supplier quality professional
understands the principles of product
inspection procedures
exam fee: 533$
Deming prize
appreciation for a system
improve merit system
institute on the job training
Cease dependence on inspection to achieve quality.
knowledge of variation
one supplier to reduce costs
continuous improvement
determination between common and special caused variation
theory of knowledge
provide edu. & improvement programs
involve all workers in transformation
Break down silos
theory of psychology
Drive out fear
Adopt the new philosophy
leadership
no quotas or numerical goals
ISO 9000
Process approach
Manage activities as processes
Measure the capability of activities
Identify linkages between activities
Deploy resources effectively
Improvement
Align improvement activities
Empower people to make improvements
Celebrate improvements
Leadership
Establish trust
equip & empower employees
Recognize employee contributions
Set challenging goals
Customer focus
measure customer satisfaction
Aim to exceed customer expectations
Meet customer requirements