May combine:

• performance assessments, tests, and experiments
• objective and subjective assessments of value
  => generally focus on a component of an enterprise rather than the entire enterprise

Tasks:

• Measure solution performance: determine the most appropriate way to assess the solution's performance
• Analyze performance measures: understand the value solution delivers to the enterprise and SH & determine if it's meeting current business needs
• Assess solution limitations: investigates issues within the scope of a solution
• Assess enterprise limitations: investigates issues outside the scope of a solution
• Rcm actions to increase solution value: identify and define actions the enterprise can take to increase the value delivered by a solution

BA determine if current measures exist, or if methods for capturing them are in place

BA ensure that performance measures are accurate, relevant and elicit any additional measures identified by SHs

Common sources of measures: business goals, objectives and business processes

May be influenced/imposed by 3rd parties: solution vendors, government body or other regulatory organizations

Types and nature of the measurements are considered when choosing the elicitation method

Specific performance measures should align with any higher-level measures that exist within the context affecting the solution

Sponsor or any SH with decision making authority can decide measures used to evaluate soluiton performance

A solution might be high performing, but contributes lower value than expected (or than contribution in the past) OR low performing but potentially valuable
=> BA examines the collected measures to assess their ability to help SH understand the solution's value

If the measures are not sufficient to help SHs determine solution value, BA:

• collect more measurements or
• treat the lack of measures as a solution risk

BA consider the time period when the data was collected to guard against anomalies (~abnormal) and skewed trends when analyzing performance data

BA test and analyze data collected by the performance measures to ensure their accuracy

To be considered accurate and reliable, the results of performance measures should be reproducible and repeatable

Performance Variances = the difference btw expected and actual performance

Root cause analysis may be necessary to determine the underlying causes of significant variances within a solution

• Solutions often have internal dependencies that limit the performance of the entire solution to the performance of the least effective component

• BA identify solution components which have dependencies on other solution components, then determine if there is anything abt those dependencies or other components that limit solution performance and value realization

• BA identify problems in a solution/solution component by examining instances where the outputs from the solution are below an acceptable level of quality or where the potential vlaue is not being realized.

• Problems may be indicated by an inability to meet a stated goal, objective or RQM, or a failure to realize a benefit that was projected furing the tasks Define Change Strategy or Rcm Actions to Increase Solution Value

• BA review identified problems -> assess the effect on the operation of the org or the ability of the solution to deliver its potential value => requires:

1. determining the severity of the problem
2. the probability of the re-occurence of the problem
3. the impact on the business operations
4. the capacity of the business to absorb the impact

• BA determine which problems must be resolved, which can be mitigated (make sth less serious) through other activities or approaches, which can be accepted

Other activities or approaches may include additional quality control measures, new or adjusted business processes or additional support for exceptions to the desired outcome

BA assess risks specifically to the solution and potential limitations of the solution.

• Evaluates the extent to which the culture can accept a solution

• If cultural adjustments are needed to support the solution, the assessment is used to judge the enterprise's ability and willingness to adapt to these cultural changes

• BA perform cultural assessment + evaluate internal and external SH

• Provide insight into how the solution affects a particular SH group

BA consider:

• Functions: the process in which the SH uses the solution: inputs SH provides into the process, how the SH uses the solution to execute the process, what outputs the SH receives from the process.
• Locations: the geographic locations of the SH interacting with the solution
• Concerns: the issues, risks, and overall concerns the SH have with the solution

• The use of a solution and the ability to adopt a change can be enabled or blocked by formal and informal relationships among SHs

• The reporting structure may be too complex/simple to allow a solution to perform effectively

• Assessing if the org hierarchy supports the solution is a key activity

• To determine if an enterprise is able to adapt to or effectively use a solution

• Identify which processes and tools within the enterprise are adequately equipped to benefit from the solution, and if sufficient and appropriate assest are in place to support it

When the performance of solution is acceptable but not support to fulfill business O&G => require more appropriate measures

Do nothing:

• When the value of a change is low relative to the effort required to make the change
• When the risks of change significantly outweigh the risks of remaining in current state

is a process of managing attitudes about, perceptions fo and participation in the change related to the solution

refer to a process and set of tools for managing change at an org level

BA may help to develop rcmdations for changes to the org strucutre or personnel

Reduce Complexity of Interfaces => imporve understanding

Eliminate Redundancy: different SH groups may have common needs that can be met with a single soluiton => reducing cost of implementation

Avoid Waste: to completely remove activities that not add value and minimize activities that not contribute to the final product directly

Identify Additional Capabilities:

• Solution options may offer capabilities to the org above and beyond those identified in the RQMs
• These capabilities are not of immediate value to the org but have the potential to provide future value

Additional factors that may impact the decision of replacement/retirement of a solution:

• Ongoing cost vs initial investment
• Opportunity cost
• Necessity
• Sunk cost