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IIFL Finance - Coggle Diagram
IIFL Finance
Requirements
Currently have chatbots
For internal Employees
Menu Driven Bot
Sources
Ticketing
Hrms
Travel MMT
KLM
Policy document (LLM)
Internal Documents
Sec
Usecase1 for Internal employees Replace with
ChatGPT Powered (latest GPT4)
Usecase2 - Bot in the Website
IIFL
Overview of the prodcuts
Customer navigate to own accts
Acc struck
Loan Structure
Use Case 3: Call Center- Customer care (Later stage)
CoNV AI - Sentiment Analysis
Create a Framework for building other bots
Background
Current Tech
Azure
Domain
Finance
Gold Loan
Housing Fin
Next steps
Next Meeting - Early next Month (Gyan to Confirm)